Refund policy

Santa Climb: Refund Policy
All sales are final.
Because our products are made and shipped to order, we don't accept returns or exchanges, and we can't offer refunds if you change your mind after ordering.

Damaged, defective or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, we'll make it right. Email [your support email] within 7 days of delivery with:

your order number (for example #1041)
clear photos or a short video showing the problem
Once we've reviewed it, we'll send you a free replacement or a full refund to your original payment method, your choice. You don't need to send the item back.

Order didn't arrive
If your tracking hasn't updated in 30 days, or it shows delivered but you didn't receive it, email us with your order number and we'll help. If the package is lost, we'll send a replacement or a refund.

Cancellations
You can cancel within 12 hours of ordering by emailing us with your order number. After that, your order has already gone into production and can't be cancelled.

Christmas orders
Please order by our posted holiday cutoff date. We can't offer refunds for orders that arrive after a holiday when they were placed after the cutoff.

Questions?
Email [your support email]. We reply within 24–48 hours.

PawBaths: Refund Policy
All sales are final.
We don't accept returns or exchanges, and we can't offer refunds if you change your mind after ordering.

Damaged, defective or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, email [your support email] within 7 days of delivery with your order number and photos or a short video of the problem. We'll send a free replacement or a full refund to your original payment method. You don't need to send anything back.

Order didn't arrive
If your tracking hasn't updated in 30 days, or it shows delivered but you didn't receive it, email us with your order number. If the package is lost, we'll replace it or refund you.

Cancellations
You can cancel within 12 hours of ordering by emailing us with your order number. After that, the order has already shipped to our warehouse and can't be cancelled.

Questions?
Email [jollyfindss@gmail.com]. We reply within 24–48 hours.